Refund policy

Last updated: September 15, 2026

Final sales

DiVera does not accept change-of-mind returns or exchanges. Please check the specifications and quantity before ordering. This policy does not limit rights available under applicable law.

Defective, damaged or incorrect items

If your item is defective, arrives damaged or does not match your order, contact DIVERA LLC at info@mydivera.com promptly. Include your order number, a description of the issue and, where possible, photographs of the item and packaging. Retain the item and packaging while we review the issue.

Return instructions and resolution

Please contact us before sending anything back. We will provide instructions and the appropriate return address if a return is needed. The Fairfax pickup location is not an automatic return destination.

For a confirmed defect, shipping damage or fulfillment error, we will arrange an appropriate replacement or refund and any necessary return shipping at our expense. Refunds are issued to the original payment method; your payment provider may require additional time to post the credit.

Cancellations

Contact us as soon as possible to request a cancellation. We cannot guarantee changes once fulfillment has begun. Your legal rights concerning delayed or unfulfilled orders remain unaffected.